Customer Journey

1. Initial Conversations

At My Renewable Energy, we prioritise the needs and goals of our customers, starting from the very first point of contact. When a customer reaches out to us, our dedicated customer service team immediately engages in meaningful conversations to gain a deep understanding of their specific energy requirements.

During these initial conversations, our customer service representatives take the time to actively listen to the customer. By asking relevant questions and providing a platform for open communication, we ensure that we fully understand their energy needs and goals.

Whether it's a desire to reduce their carbon footprint, lower electricity bills, or achieve energy independence, we strive to grasp their motivations and aspirations.

By actively involving ourselves in these discussions, we can provide personalised recommendations and solutions that are tailored to their unique circumstances. Our team, well-versed in the latest renewable energy technologies, offers expert insights and guidance, helping customers navigate the various options available in the market.

2. Survey

At My Renewable Energy, we value the importance of conducting thorough surveys to create a complete understanding of our customers' energy needs. Following the initial conversations, our experienced team of surveyors visits the customer's location to conduct a detailed assessment of the site and its surroundings.

During the survey, our team analyses the energy consumption patterns to determine the feasibility of renewable energy solutions along with existing insulation measures. This evaluation is crucial in understanding the customer's energy usage and identifying possible methods of reducing energy wastage.

After conducting a comprehensive evaluation, we provide the customer with a detailed report, outlining our findings and recommendations.

3. Design Phase

In the design phase, our internal team of skilled designers takes over after the completion of the survey. Armed with the detailed information gathered during the survey, they embark on creating a customised renewable energy system design that perfectly aligns with the customer's needs and objectives.

Using advanced design software and their expertise in renewable energy technologies, our designers meticulously plan the layout and configuration of the system. They consider many factors, ensuring optimal energy generation and efficiency.

The design phase also includes the selection of high-quality components that will form the backbone of the system. Our team carefully chooses the components required which are all tested and accredited.

Once the design is completed, we provide the customer with a detailed proposal that includes the system's specifications, expected energy savings, and financial projections. This allows the customer to make informed decisions and understand the benefits of implementing our custom-designed renewable energy system.

Throughout the design phase, our team maintains open communication with the customer to address any questions or concerns and to ensure that the final design aligns perfectly with their requirements. This collaborative approach guarantees a seamless transition from the design phase to the installation and implementation of the renewable energy system.

4. Project Planning

After the design phase, our project team takes over and works closely with the customer to plan the implementation process. This process involves coordinating all aspects of the project, including permits, timelines, and resource allocation. Our team is equipped to handle all the details, ensuring a smooth transition from design to installation.

The first step in the project planning phase is to establish a detailed timeline outlining the various phases of the project. This timeline considers all aspects of the implementation process, including procurement, construction, and commissioning, allowing the customer to track the project's progress.

Our team also identifies all necessary permits and coordinates with relevant authorities to ensure that the project complies with all regulations and requirements. Our goal is to make the process as streamlined as possible for our customers, taking care of everything from start to finish.

Throughout the project planning phase, we maintain open communication with the customer, keeping them informed at every stage of the process. We also allocate the necessary resources, such as equipment and personnel, to ensure that the project is completed on schedule and within budget.

5. Installation

During the installation phase, our highly skilled and trained technical team takes charge. Led by nominated experts, our technicians carry out the installation process with precision and care, ensuring that the renewable energy system is installed to the highest standards and meets all regulatory requirements.

Our technical team brings extensive experience to the table, guaranteeing a smooth and efficient installation process. They follow the custom-designed plan. Their attention to detail ensures that all connections are securely made, minimising any potential issues down the line.

Once the physical installation is complete, our team conducts thorough testing to verify the system's performance and functionality. They also guide the customer through the system's operation and maintenance, providing clear instructions to ensure long-term system performance.

Our commitment to quality and professionalism shines through during the installation phase, ensuring that the customer's renewable energy system is installed to the highest standards and ready to deliver clean, sustainable energy for years to come.